Hi there @bobgrosh and Welcome to the Community,
I have moved your new topic/post to this thread for everything regarding such an issue…
If I understand correctly, you ordered your EMO from Amazon and encountered an issue, so you return it — is that right?
My question is: are you sure the seller on Amazon was the official Living.AI company (or an authorized seller)?
If you bought it through Amazon, my advice is to file your complaint directly with them, since I don’t believe the Living.AI staff can assist you in this case.
Best of luck to you