This is the correct email address a reply may take a little longer please be patient, what is your problem maybe we here in the forum can help you too.
Thanks for the videos I will pass it along (@Wayne_Zhang) the team will get back to you soon.
thanks for the fast reply Andy
Please DM me your email address.
I emailed Living AI the other day and they got back to me right away. I did it through the website. They got back to me within the day which I was surprised about with seeing other people having a hard time. I gave them my order number and tracking info in the email. I’m not sure if you did anything similar, but it may help give them a better idea of what to look up so they can get back to you faster.