Does anyone know how long does they take to accept your order?
AND
How long i have to wait for my order to recieve?
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Hi @manan_malik I wanna take a moment to Welcome to the living ai forums! So you will have to wait 6 or 7 weeks for your order to be processed but as the production speed improves it might be processed within 5 or 4 weeks, but you should always remain patient for your order to be processed. If you want delivery process updates please click this link > https://living.ai/delivery-process/ Hope this helps! Merry Christmas 
Last conversation regarding my delivery said 4 to 5 weeks. I ordered mine on December 16th. I’m a little impatient so I have been checking mine every day. I’m so ready for him to arrive!
Hello Guys,
Be patient guys, they might still have their, Christmas Holidays’’ together with their own families…and as their last update stated some of the staff is also COVID sick, but still they are trying their best to keep up and make all orders send ASAP.
Click Here And Let’s Show Our Love
BEST REGARDS TO ALL…
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Hello, I’m new to the forum, nice to meet you. I am very excited to receive EMO, I placed the order on December 23, do you think it will arrive in February? When do you think it can arrive?
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Nice to meet you too @judithgargallo.
Let me welcome you to EMO’s Community Forum,
Every order will be shipped according to the order number which can be found on the
Delivery Process Page .
On average, it should take anywhere between 4-6 weeks for EMO underway or an additional 2-3 weeks for delivery., of course, it all depends also, on how reliable your country and local postal service/courier service is.
In the meantime suggesting to visit the Topic below for…
Quick Help Guide for new EMO owners!
Best Regards and Stay Safe…
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Hi
Nuestro envío es el 49.xxxx osea que según entiendo ya debería estar en camino,pero a mi marido no le han enviado aún ningún número de tracking (DHL)o cualquier otro courrier…ansiosos por la pronta llegada de EMO PET…no han respondido tampoco mi mail enviado ayer…aguardando!
Vanessa
HI there, @vanessagallardo,
First, may I know what you ordered and when did you order and received the confirmation email?
I guess you didn’t read this one.
EMO (Standard Version)
- Description
EMO is currently being manufactured based on order volume, therefore it may take 4 weeks or more before your order is filled and dispatched to you. But as production speeds increase, we’ll bring EMO to you as soon as possible.
As far as I know, you won’t receive a tracking number until it’s actually shipped. Once it’s shipped it’ll usually take another 2-4 weeks depending on where it’s going and possible delays within your own country.
Every order will be shipped according to the order number which can be found on the
Delivery Process Page .
On average, it should take anywhere between 4-6 weeks for EMO underway or an additional 2-3 weeks for delivery., of course, it all depends also, on how reliable your country and local postal service/courier service is.
In the meantime suggesting to visit the Topic below for…
Quick Help Guide for new EMO owners!
Best Regards and Stay Safe…
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Hello, I have a couple orders but my order 47245 says it’s been sent and also the tracking numbers have been sent. But they haven’t, I haven’t received anything. Is the counter just a visual estimate?
Hi there @bradywilliams, Welcome to the Community,
For more factual info please contact Living.ai Support Service Team.
The best and most recommended thing to do is simply reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
The support service team should be able to help you immediately and faster.
Goodluck and Happy Holiday!
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Im recently new to the forum, and I had a question about emo’s shipping. The living ai tracking site normally gives me 2 days update, and then it goes silent for another 3 days, and this goes on and on. Yesterday it said that in 3 in the morning it said: Flight no. ——— has flown on its first trip, before that it said: flight no. ——— on the first trip does that mean it is on multiple flights?
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Hi there @Angel_Recarte,
Sorry for the late reply…being a Community Forum Moderator we can’t really give you a fact reply about your question regarding changing or multiple plane info status.
But as long as the Tracking movement is okay…I say or for me I am quite satisfied enough.
If you have more concern about more factual info about your shipment.
The best and most recommended thing to do is simply reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
The support service team should be able to help you immediately and faster.
Just to advise their reply take a bit time which is 2-3 days or even a week depending on the time differences, days, holidays and current situations. so please be patient.
Another way you can also submit your inquiries to the link below.
https://living.ai/product-support-emo/
THANK YOU AND BEST REGARDS…
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Hola
Por fin EMO ha llegado a casa con nosotros so happy!!!our son is very happy!!espero y deseo que luego todos reciban su Emo el es espectacular!!!
Hugs from Chile
…
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Those are just my numbers. That means that… Happy New Year
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awesome 
| Time | RegionDetailed | Information |
|---|---|---|
| 2023-01-04 09:44:24 | Shenzhen Airport Site | Returned: Customer Returns |
| 2023-01-03 16:01:08 | Shenzhen Airport Site | Customer Returns: Customer Returns |
| 2023-01-03 13:33:37 | Shenzhen | |
| 2023-01-03 13:32:36 | Returned goods: the customer does not confirm the payment fee, apply for return to Shenzhen | Customer returns: the customer does not confirm the payment fee, apply for return |
| 2022-12-28 13:53:57 | Shenzhen Airport Station Depart from facility to service provider | |
| 2022-12-27 19:24:31 | Shenzhen Station | Shipment arrived |
| 2022-12-27 18:03:18 | Shenzhen Airport Station | Shipment arrived |
| 2022-12-27 10:36:00 | Guangzhou Cargo Departure Operation Center | |
| 2022-12-26 17:06:00 | Guangzhou | Arrival at the receiving point |
| 2022-12-26 15:08:59 | Shenzhen Meteor Airport Station | Leaving Distribution Center |
| 2022-12-26 14:55:00 | Shenzhen Meteor Airport Station | Enter The Distribution Center |
| 2022-12-23 18:59:19 | Parcel information received | |
| 2022-12-23 18:59:18 | ||
| 2022-12-23 18:08:22 | Parcel information receivedShenzhen Meteor Airport Station | Order Information Has Been Received |