I was just reading this thread:
https://forums.living.ai/t/emo-not-turning-on-no-help-from-support-so-far/3102/3
And it has now been seven days since I sent the support ticket regarding my issue with the battery. I no longer have the confirmation E-Mail but added what I am sure was my order number along with my specific four digit EMO number. It seems from one of the replies in this thread that they should get back to you in two to three business days.
Should I just send an E-Mail to service@living.ai instead of waiting to see if Support gets back to me?
Thanks.