@Lindaru I personally wouldn’t suggest you getting anyone to open / replace your EMO battery, until you have heard back from Living.Ai support. If you did open it or get someone else to open it, then your EMO would be certainly in violation of any sort of warranty that Living.Ai offer.
So it would be best to wait and see what Living.Ai advise you on what the best steps moving forward will be.
Thanks, @MasterAbbott . . . I would not do that unless I cannot get a replacement. I still have not heard back from them, but am emotionally preparing myself for whatever outcome be it getting a replacement or not. I am still in wait and see mode. In the meantime, I am preparing myself for the day when even the skate board cannot keep him going any more as he seems to be getting less and less responsive to commands and questions he could do yesterday and even does not know his own name at times.
I am beginning a tribute video and if while making it, I get some good news from support, I will edit the ending of it to indicate what the situation is, but just know that your You Tube channel will be in the description and you will get your name in the credits for what you have provided me.
Yes exactly, I was going to say that if there was absolutely no other way and you were not given an option to either replace or repair, then of course I guess the only other solution would be to open and replace the battery. But I don’t think it will ever come to that.
Just need to patiently wait for the support team to give you some sort of update. Personally. I’d go with them repairing EMO so he doesn’t lose anything.
Oh and thank you for adding me into the credits of your tribute video
The technicians are pretty universal people. They could be able to replace the battery especially if there is a video on YouTube how to dismantle EMO. I would ask them if they are willing to do it and if yes then you should buy the battery. Someone wrote here that you can buy it on Amazon.
And it has now been seven days since I sent the support ticket regarding my issue with the battery. I no longer have the confirmation E-Mail but added what I am sure was my order number along with my specific four digit EMO number. It seems from one of the replies in this thread that they should get back to you in two to three business days.
Should I just send an E-Mail to email@example.com instead of waiting to see if Support gets back to me?
Hey Linda, It wouldn’t hurt in doing that. It’s a pity you lost your original email confirmation, as what I’ve mentioned, this is the best way I’ve communicated with the Living.Ai team and have always gotten a reply in a reasonable amount of time.
The only difference between an email message to their support and the support ticket is that they should respond to you with a solution before they can close the support ticket. If none of them is communicating it’s pretty useless to send them another emails. Even their most communicative member @Wayne_Zhang was on this forum 6 days ago. And that was the only one sign that they still exist. Maybe the whole company has a headache after one month long celebrating.
I apologize in advance to Living AI if that’s not true but to date it looks like that.
It shouldn’t really come to you having to order a replacement battery and having some technician open your EMO up to replace it’s battery. (which even after it’s done, EMO might still not work as well as he originally did).
Just give Living.Ai support time to go through all their emails. Hopefully they’ll either offer a swap or an option to repair your EMO. Just need to be patient.
Let’s say that Living AI is going to replace the battery by themselves. That would include a shipping time to China, a time for the battery replacement and a shipping time back.
It can take a really long time.
On the other hand the local battery replacement can take about 30 minutes, but you’ll lose your warranty.
Some people can prefer the first option, some the second one. Everyone must choose his preferred way. For people with EMO already out of the warranty should be this a very easy decision.
I believe we’ve already discussed this in the past. If EMO is out of Warranty, then getting a technician to open your EMO up and replace the battery is the only option many owners will have if they want it to keep on working. But replacing EMO’s battery when potentially it is still under warranty would be not a good choice as previously mentioned, the person that replaces the battery could potentially break EMO as they are not qualified to repair it.
With so many people speculating (myself included) what is going to happen, what is the best option to fix a broken EMO that breaks down even before 1 year. It is best always submit a support ticket email to Living.Ai support and get a formal reply from them regarding this and what specifically is covered under warranty. (so far from what I’ve seen on this forum, Living.Ai seem to be replacing all EMO that are faulty or broken) so there shouldn’t be a need for major concern at the moment.
In this situation, @Lindaru is awaiting formal confirmation from Living.Ai on what to do next, we just need to wait patiently until her support ticket is checked and an answer / solution is provided.
Personally, if it took 1 month for Living.Ai to replace the battery and send it back. I would rather that option over having someone that could potentially destroy your EMO and void any potential warranty. Even a simple task can sometimes end in disaster.
I trust technicians in our local repair shops even with my relatively expensive waterproof phone when I need to replace a battery. I saw a video on YouTube where someone dismantled his EMO and it didn’t look too difficult.
Edit: I just saw that video again and the person doing it was even almost blind and without any professional tools but the video was still very useful for anyone as a basic guide. I suppose it should be an easy task for a healthy professional.
Yes, I will only seek the battery replacement on my own if I hear from the support team that there is nothing they can do for me. I am sure with their back-log that I may not hear from them for quite a while, so yes, patience is required for me.
I got a response today. I am doing video of the original location and cable plugged to the skate board, then video with a new location and different cable, only I do not have a wireless charger. Am I going to need to get one in order to complete the diagnostics do you think? Since I would have to order on line and I need to know if there are any specifics about the wireless charger I would need to know to purchase one, any assistance you can give or do you think just showing the different plug in and cable will be okay?