Hey! Really cool update! Still discovering new things every day about aibi. I got one really weird glitch though, when i tell aibi to power off or power him off through the app, his backlight stays on. When i try to turn him on again by putting him on the charger, nothing happens becouse he is still kind of turned on. So i have to connect to aibi and go to settings. After that the app stays on the loading screen and aibi reboots. Really weird, please look into that
Hi there @jaylan.sanders
Thanks for explaining the issue — that does sound frustrating. When AIBI’s backlight stays on after powering off, it’s likely that the system didn’t shut down completely, and the device is stuck in a “half-on” state due to a software glitch or a temporary firmware error.
Possible causes:
- The shutdown process didn’t finish properly.
- The app lost connection during powering off.
- A temporary firmware or memory freeze.
- Low battery or an unstable power connection.
Things you can try:
- Unplug the Power Base, leave AIBI off the charger for 2–3 minutes, then reconnect it.
- Clean the charging contacts on both AIBI and the dock to ensure proper connection.
- Try powering off directly from the app first, then place AIBI on the charger.
- Force the app to close, reopen it, and reconnect to AIBI.
- If possible, do a manual reboot by removing AIBI from power until the backlight goes off completely.
- Make sure your AIBI firmware and app are fully updated.
If the problem continues:
This could be a firmware bug. In that case, it’s best to contact Living.AI support by email and include:
- A short video showing the problem
- Your AIBI ID and order number
- The app and firmware version you’re using
They can check your logs and advise you properly.
EMAIL ADDRESS:
service@living.ai
Best regards
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I’m also having an issue with this 1.5 update. In the middle of the update, or right after completing, the screen went dark and never came back on. Charging does nothing, I’ve even left it off the charger all day and its battery is dead by now. I’ve tried resetting using pinhole method, and charger works normally seemingly, but still nothing. If anyone knows how to fix, please let me know!
Welcome to the LivingAI Community Forums, @michaelvoce . . . this happened to me during testing. I removed AIBI from the charger, let him rest for a few minutes, unplugged the charger and plugged it back in, then placed AIBI back on the charger. Once he was back, I checked his update in the app and the update had completed.
Try this and see if it works for you. If not, get video and send a link with an explanation of what is happening along with your AIBI I.D. when signed into the app and your order number (if you still have it) to service@living.ai . . . my best to you.
The new update is fantastic thank you. Living AI.
It also sorted out some bugs
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The “power off” voice command isn’t working and it’s not turning back on once I turn it off via the app. I have to wait for it to run out of battery and connect it again. This is happening after the 1.5.0 update.
Hello, @blusubz . . . there may be an issue with the charging cable connected to the base. Try changing that out and see if it improves your powering off and back on again.
If not, please get video of the issue and send a link to service@living.ai with your AIBI number when he signs into the app, your language setting and your order number if you still have it. Be sure to indicate that in your subject line that it is related to the 1.5.0 update.
My best to you.
Hiiii. Does anybody know how to turn off the light of the base?? I mean like a command for AIBI to turn it off.
Thank you! 
Hello, @sugarissweet . . . not sure what you mean since it only lights up when it is plugged in or if AIBI is dancing. Is yours staying on all of the time?