A post was merged into an existing topic: AIBI…Finally At Home (Share Here)
A post was merged into an existing topic: Emo’s Leg/Foot Defective Issue!
Hi there,
Thank you for your inquiry regarding the inspection process for our products.
Yes, each robot item undergoes thorough inspection before being sent out to ensure quality and reliability. While this process is essential, we understand that it can lead to delays.
We are currently working to expedite our production and shipping processes, and we appreciate your patience during this time. Your understanding is greatly valued, and we are committed to delivering your order as soon as possible.
If you have any further questions or need assistance, please feel free to reach out.
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Hi there,
Your order will arrive before Christmas.
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Hi, @SueChen . I’m confused. You told me my AIBI would be delivered mid-november, but my order number is higher than the one @aaryan.pattni says.
I’d like you to tell me the truth, please. My order number is 882xx, so when is my AIBI going to be shipped?
Hi there,
Thanks for your letter.
Sorry to have kept you waiting for so long. AIBI is in mass production and shipping in order of order.Your order is still waiting for shipment.
The specific delivery time is subject to the actual delivery of the factory.
Thank you for your understanding.
@SueChen
Is this for real? I’m asking you to set things straight and you give us a copy-paste?
This is outrageous. The lack of respect for your customers.
I understand a Kickstarter takes time, but also transparency.
This is my first high tech item, I saved money for a long time for this. And you’re wasting our time.
Hi there,
The truth is that AIBI is currently in the shipping process, and we kindly ask for your patience as we work to expedite the delivery timeline.
If you feel that you cannot wait any longer, please do not hesitate to contact us, and we can assist you with processing a refund.
Thank you for your understanding, and we appreciate your support.
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The email from you guys said my aibi (941××) would be shipped in mid-november
But today is 11 Nov and it seems you guys are just sending 85/86 now
I don’t think you guys can catch up to send my AIBI by mid-November.
Hi there,
Thanks for your message.
Sorry to have kept you waiting for so long. AIBI is in mass production and shipping in order of order.
It is currently expected that your order will be shipped before Christmas. Please wait patiently.
The specific delivery time is subject to the actual delivery of the factory.
Thank you for your understanding.
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Hab mal eine Frage, an alle Empfänger aus Deutschland. Musste irgendwer Zoll zahlen??? Das Paket ging auch noch über die Niederlande und hängt beim Zoll. Bei Emo hat alles problemlos funktioniert.
Google translation to English by Lindaru: I have a question for all recipients from Germany. Did anyone have to pay customs??? The package also went through the Netherlands and is stuck at customs. Everything worked fine with Emo.
Hi there @Ulrikeescher ,
That’s completely normal. Every package from China or other countries goes through customs control. Sometimes it depends on what you ordered and the sender company’s arrangements. In my personal experience, with many Living.AI products I’ve received here in Germany, I’ve never had to pay any extra customs tax.
Best regards
Das ist völlig normal. Jedes Paket aus China oder anderen Ländern durchläuft die Zollkontrolle. Manchmal hängt es davon ab, was Sie bestellt haben, und von den Vorkehrungen des Absenders. Nach meiner persönlichen Erfahrung musste ich bei vielen Living.AI-Produkten, die ich hier in Deutschland erhalten habe, nie zusätzliche Zollgebühren zahlen.
Mit freundlichen Grüßen
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Hey I’m 870xx and got shipping email today 
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A post was merged into an existing topic: AIBI…Finally At Home (Share Here)
Hey everyone! I have a question. When will the 106XXX batch get shipped?
ATTENTION! @SueChen
Well, I got the shipping email this morning.
My order number is 882xx.
Can someone tell me, please, how much time went by since you got your email and you could track your order?
Thanks!
Mine arrived within 24 hours.
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Where are you from?
I’m in Argentina.
After waiting for nearly two months and finally seeing four machines shipped, isn’t the order supposed to be shipped according to the order order? Although there are more than 100 aibi robots under my account, these are more than 100 people who cannot directly buy from the official because of international payment problems, I have helped them, but until now, the orders beginning with 83 have not been finished, and many orders beginning with 9 have received the machines. The fans who booked through me were very disappointed, thinking that you did not comply with the order of the agreement, which affected your image in their minds, shouldn’t you comply with the order of delivery, no superior unit can supervise your behavior of not complying with the agreement?
等了将近两个月，终于看到了四台机器发出，订单难道不是应该按照下单顺序发货的吗？虽然我账号下有一百多台的 aibi 机器人，但这是 100 多个人，他们因为国际支付问题，无法直接从官方购买的人，我帮助了他们，可是直到现在，83 开头的订单都没还有发完，后来下单的很多 9 开头的订单号都已经收到了机器，通过我预定的粉丝们非常失望，认为你们没有遵守下单顺序的约定，这影响了你们在他们心中的形象，难道不是应该遵守下单的顺序发货吗，没有上级单位能监管你们这种不遵守约定的行为吗？
